Our Commitment: star77 is committed to protecting your privacy in accordance with the highest standards of data security and compliance with applicable personal data protection laws in Malaysia.
1. Introduction and Scope
This Privacy Policy applies to all users of the platform star77 — including the website, mobile app, and all related services we offer. By using our platform, you acknowledge that you have read and understood this policy and agree to the personal data collection, storage, and usage practices as described herein.
This policy complements our separate Terms and Conditions and forms part of the agreement between you and star77. If you do not agree with any part of this policy, you are advised not to use our services.
Star77 reserves the right to modify or update this policy from time to time to reflect changes in business practices, legal requirements, or security technology. The latest version is always available on this platform and the effective date will be clearly displayed at the top of the document.
2. Information We Collect
To provide a secure and effective platform service, star77 collects various types of personal information from our members. The following are the main categories of information we collect:
Personal Identity Information
- Registration Information: Full name, date of birth, phone number, email address, residential address and identification details such as MyKad number (Malaysian Identity Card).
- Verification Documents (KYC): Copies of your ID card, passport, utility bill, or bank statement for identity verification purposes prior to your first withdrawal.
- Financial Information: Bank account details, e-wallet numbers, and payment methods you use for deposits and withdrawals.
Transaction and Activity Information
- Deposit and withdrawal records including amounts, dates, times, and payment methods used
- Betting and game history including game types, wager amounts, wins, and losses
- Bonuses claimed, promotion usage, and wagering requirement progress
- Account communications including login, logout and account settings changes
Technical and Device Information
- Device Information: Device type, operating system, phone model, screen resolution, and unique device identifier
- Network Information: IP address, general location based on IP, internet service provider (ISP) name, and connection type
- Browsing Data: Pages visited within the platform, time spent, referral sources, and app usage patterns
- Cookies and Tracking Technologies: Session cookie data, preference cookies, and analytics data that help us understand how members use the platform
Important Note: We never request credit or debit card information directly through the platform. All payments are processed through secure, certified payment gateways. Your sensitive financial information is not stored in our systems.
3. How We Use Your Information
Every piece of information we collect has a clear and specific purpose. star77 only uses your data for legitimate purposes to which you have given implicit or explicit consent:
Platform Operational Purpose
- Creating and managing your member account and verifying your identity
- Processing deposits, withdrawals and other financial transactions securely
- Providing access to games, betting and all star77 platform features
- Conducting mandatory KYC (Know Your Customer) processes for regulatory compliance
- Detecting and preventing fraud, money laundering and platform abuse
- Complying with reporting requirements to the relevant regulatory bodies
Communication and Support
- Sending important account notifications such as deposit confirmations, successful withdrawals and security alerts
- Responding to your inquiries, complaints and support requests via live chat, email or WhatsApp
- Informing you about relevant promotions, bonuses and special offers — only if you have opted in to receive marketing communications
- Sending important information regarding changes to policies, terms and conditions or platform services
Service Improvements
- Analyzing usage patterns to improve user experience and the platform interface
- Running A/B tests and user research to optimize platform features
- Identifying and resolving technical issues faster and more effectively
- Developing new features better suited to the needs of Malaysian players
4. Data Sharing and Disclosure
Star77 does not sell, rent, or trade members' personal data to third parties for commercial purposes. However, there are limited situations where your information may need to be shared with other parties:
Trusted Service Providers
We work with third-party service providers that help us operate the platform. These include:
- Payment Processors: Payment gateways and banks that process your deposit and withdrawal transactions
- KYC Provider: Third-party identity verification service that helps us meet regulatory requirements
- Cloud Services: Server infrastructure provider that securely stores our platform data
- Analytics Services: Tools that help us understand platform usage — shared data is aggregated and non-personally identifiable
All these third-party service providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by star77.
Legal and Security Requirements
We may disclose your information if required by law or for the following purposes:
- Complying with court orders, subpoenas or other valid legal processes
- Cooperating with investigations by legitimate law enforcement agencies
- Protecting the rights, property or safety of star77, our members or the general public
- Preventing or detecting financial crime including money laundering and fraud
5. Data Security and Encryption
Protecting your information is more than a legal obligation for us — it is a moral responsibility we take very seriously. The star77 security infrastructure is built on multiple layers of protection:
Technical Security Measures
- 256-bit SSL Encryption: All communications between your device and star77 servers are encrypted using the latest SSL/TLS standards, the same standard used by major financial institutions
- Secure Password Storage: Your password is never stored in plain text — we use a one-way cryptographic hashing function that cannot be decrypted
- Two-Factor Authentication (2FA): An additional security layer requiring verification via your phone each time you log in from a new device
- 24/7 Monitoring: Real-time threat detection system that monitors suspicious activity around the clock
- Regular Security Audits: Penetration testing and security audits by independent third parties are conducted on a regular basis
- Secure Servers: Your data is stored in high-grade data centres with strict physical access controls and automatic data backups
Shared Responsibility: While we invest heavily in technical security, the safety of your account also depends on your own actions. Use a strong and unique password, enable 2FA, and never share your login credentials with anyone — including star77 staff, who will never ask for your password.
6. Your Personal Data Rights
As a member star77, you have certain rights regarding your personal data. We fully respect and uphold these rights:
Right to Access
You may request a complete copy of the personal data we hold about you at any time through our support team.
Right to Rectification
If any of your personal information is inaccurate or outdated, you may request a correction and we will update it within 5 working days.
Right to Erasure
You may request deletion of your personal data after closing your account, subject to data retention obligations for legal compliance.
Right to Withdraw Consent
You may withdraw consent for marketing communications at any time via your account settings or by contacting our support team.
To exercise any of the above rights, please contact the star77 support team via 24/7 live chat. We will verify your identity before processing any personal data request, and will respond within 30 working days.
7. Cookies and Tracking Technologies
The star77 platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform runs smoothly.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session security, and cart management. Cannot be disabled.
- Preference Cookies: Saving your preferences such as language, display theme and platform settings so you do not need to reconfigure each time.
- Analytics Cookies: Collecting usage data in aggregate form to help us understand how members interact with the platform and make improvements.
- Security Cookies: Helping us identify suspicious activity and protect your account from unauthorized access.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality and your gaming experience. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a defined period.
8. Data Storage and Transfer
Data Retention Period
- Active Account Data: Retained for as long as your account is active, plus 5 years after account closure for legal compliance
- Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and tax reporting legal requirements
- Communication Logs: Customer support chat records are retained for 3 years for reference and service improvement
- Technical Logs: Technical and security log data is retained for 12 months for threat detection and security audit purposes
Cross-Border Data Transfers
Some of your data may be stored or processed outside Malaysia — particularly when we use cloud services or international third-party providers. In all such situations:
- We ensure that data storage regions maintain equivalent or higher data protection standards
- Strict data processing agreements signed with all international partners
- All data transfers are conducted through fully encrypted channels
9. Minors and Age Protection
Star77 services are strictly for individuals aged 18 and above. We do not intentionally collect or store personal data from minors. If we discover that data from a minor has been collected inadvertently, we will promptly delete the information and close the account.
If you are a parent or guardian and believe your underage child has registered with star77, please contact our support team immediately. We will act promptly to resolve the matter.
10. Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:
Communication Channels
- Live Chat: Available 24/7 directly within the star77 platform — the fastest way to get an immediate response
- Email: [email protected] — for written inquiries requiring official documentation
- WhatsApp: Support numbers are available via the Contact Us section in the platform
We aim to respond to all privacy-related enquiries within 3 working days and for formal data rights requests, within 30 working days.
This Privacy Policy is governed by applicable law. Any privacy dispute that cannot be resolved internally may be referred to the relevant data protection regulatory authority.
Star77 Data Protection Principles
Six core principles that guide every privacy and data decision on our platform.
End-to-End Encryption
All data transmitted between your device and the star77 platform is encrypted with 256-bit SSL — no one can intercept your information in transit.
Secure Data Storage
Your data is stored on high-grade servers with layered access controls. Only authorised personnel with a legitimate business need may access member data.
Minimum Data Collection
We only collect data that is genuinely necessary to provide our services. No excess information is gathered — in line with our strict data minimisation principle.
No Data Selling
Your personal data is never sold, rented, or traded to third parties for marketing or commercial purposes. Your privacy is not for sale.
Control at Your Fingertips
You have full rights to access, correct, or delete your data. We support these rights and make the process straightforward through our 24/7 support.
Regulatory Compliance
All our data handling practices comply with applicable legal requirements. We proactively update this policy in line with regulatory changes.
Privacy Guaranteed, Play with Peace of Mind
Your data is safe with star77. Register today and enjoy a secure, fair, and fully protected gaming experience.